We are looking for a self-motivated and talented senior systems administrator to join our California based Managed Services Provider support team. We are seeking a help desk candidate who is certified MCITP, with at least 5-years of experience. You must have excellent English, experience with speaking to end-users, AND have great knowledge of Windows Servers and Networking. If you have previously worked with Accelo, ConnectWise, Autotask and/or Continuum, N-Able, this would be a bonus.
You MUST be able to work independently and think on your own, you will be responsible for managing incoming alerts. You should know what we are talking about when I ask if you have experience handling back-pressure issues.
You will be joining a fast-paced, global, and professional team. Your location does not matter as long as you are willing to work in US Pacific Time.
Our urgent need is 3pm-12am PST time zone and weekends. We are hiring multiple team members for this role for coverage.
Start date: ASAP.
The Level III Systems Engineer / Senior Windows Systems Engineer will be responsible for implementation, administration, maintenance, and level 3 issue resolution. This includes but is not limited to advanced troubleshooting of server, desktop and network issues as well as assisting in hardware/software upgrade roll outs, new infrastructure builds, assist with business continuity services, and some project management.
Level III Systems Engineer / Senior Windows Systems Engineer will need to have the ability to effectively work independently with minimal supervision and within a team environment.
Technical Skills Required:
Microsoft Windows Server OS (2008/2008 R2/2012/2012 R2/2016)
Installation/Configuration/Troubleshooting
Microsoft Active Directory (Trusts, Group Policy, Login Scripts, etc.)
Microsoft Exchange Setup, Configuration and Troubleshooting
Microsoft SQL Server Setup, Configuration and Troubleshooting
Microsoft Office 365 Setup and Troubleshooting
Citrix XenApp/XenDesktop Setup, Administration and Troubleshooting
Microsoft Windows Client OS (7/8.1/10) Installation/Configuration/Troubleshooting
Enterprise NAS/DAS/SAN Installation/Configuration/Troubleshooting (EqualLogic, Compellent, Nimble, Etc...)
Data backup and recovery solutions (Veeam, Datto, Backup Exec, etc.)
Enterprise Wireless Setup, Administration and Troubleshooting
Layer 2/3 Switching
Experience with Hyper-V, VMWare vSphere or other enterprise virtualization administration
Experience with ConnectWise
Experience supporting UTM firewalls (SonicWall, Cisco, Meraki, etc.)
Excellent customer service and people skills required
Excellent written and verbal communication skills.
Here are the things we would like you to have (not a must):
- 5-years of systems administration experience.
- Bachelor's Degree in related field and/or formal technology schooling
- MCSE/MCSA or similar
- VCP or similar
- CSSA or similar
- Experience working for an MSP
About the recuiterMember since Nov 11, 2022 Roopam Goenka
from Trelawny, Jamaica