Amazing Customer Success Engineer Needed for Growing SaaS Company




Robert Vadra United Kingdom


OpenJan 28, 2019
The team is looking for an amazing customer success engineer. Our company is dedicated to helping entrepreneurs and marketing professionals create successful marketing campaigns.

At KickoffLabs You Will

- Answer email or chat questions about the product
- Work live with customers and help them setup their first campaigns during live onboarding calls.
- Writing basic product documentation
- Work to identify and report product issues to the team
- Recording simple 'How To' videos about the product.
- Assist with product testing and walk throughs.

Why You Should Apply
The job is awesome because our company has been built around the concept of amazing support. Great support is our best marketing. Our customers are awesome; entrepreneurial and patient.

Our work environment is second to none: you will have leeway to handle issues your way; no micro-management. We love finding gifted, motivated experts and letting them do their job.

It's also a great place to learn new skills. We're a small team so you'll have to wear a lot of hats. Plenty of opportunities to learn and improve web development, design, testing, copywriting and marketing skills along the way.

What We Need
A native English speaker with awesome email etiquette (+ spelling and grammar since we have none of our own) who loves to delight customers and is available for 15-25 hours a week.

Your technical skills would include basic familiarity with HTML/CSS. Ideally you have an eye towards learning more web design and copywriting skills as our customers are always looking for our opinions about how to present their marketing campaigns.

You've had experience helping customer onboard and learn new software or online tools before.

We will provide you with a custom training screencast and share a Google Doc containing outlines of our processes. You will take it from there - most situations will be covered by the doc, but you and I will work together to handle new ones as they arise.

Skills & Expertise Required

Call Handling Chat Support CSS Customer Service Customer Support 

Offer to work on this project closes in 96 days!

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