We are a retail team seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service. An Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all of our Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Associates will utilize a variety of tools to navigate customer accounts, research and review our policies and communicate effective solutions in a fun, and fast paced environment.
This position is a work from home.
Skills Needed:
Customer Focus
- Ability to empathize with and prioritize customer needs
- Uphold company values and respect every customer
- Exude patience and ownership with each customer
- Ability to resolve conflicts and set appropriate expectations with customers
- Ability to determine customer needs and provide appropriate solutions
Communication Skills
- Ability to communicate clearly and concisely with both external customers and coworkers
- Ability to document customer account activities thoroughly and concisely
- Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
- Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
Problem Solving Skills
- Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
- Ability to make appropriate decisions on behalf of the customer quickly and effectively
- Desire to continually learn
- Solution orientated and self-motivated
- Ability to effectively prioritize work time to ensure efficiency
Computer Skills:
- Fluency in Windows Operating Systems and Microsoft Outlook
About the recuiterMember since Aug 27, 2017 Alexa
from Oregon, United States