Required Chat Support Agents,Email Handling,Customer Support freelancer for Bilingual Customer Support job

We are hiring for a full time Bilingual Polish English Customer support.

The open position is an email-driven and chat customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas!

You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own URL, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more.

Your job is to spread happiness and create WOW moments to our customers, specifically:

Paid leave with tenure of one (1) year and above

Training and growth opportunities

Opportunities for career advancement

Fun and collaborative international working environment

Convenience in working from anywhere

Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20Mbps internet connection

Availability to work at full-time capacity (40 hours per week)

Experience in customer service in a fast-paced environment

Deep love for learning new things, problem-solving, and analytical skills

Strong passion to help people with different learning curves

Professional level English communication skills and native language.

Maintain happiness and positivity in every customer and team interaction

Develop expertise on our product and internal software to help our customers efficiently

Translate our product and all customer communications like newsletters, lifecycle emails, and more

Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)

Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone

Skills & Expertise Required