Expect contract to last to the end of April 2019, perhaps beyond that. 40 hours per week. EST business hours 8AM-5PM with 1 hour off for lunch M-F.
Provide phone and email technical Desktop support (mostly Windows, some Mac) to a variety of customers. Must have solid understanding of networking fundamentals, experience with Windows 7 and Windows 10, and Microsoft Office. Microsoft Office 365 administrative experience a big plus. MUST have excellent spoken and written language skills. Must be VERY reliable. Must have reliable high-speed internet connection, a good computer, and a home office in which you can work free from distractions. Will need references from previous employers in the same position. Must have done general helpdesk support for an IT company - preferably an MSP - for at least 2 years. Providing product-specific support of a specific product or service does not qualify - must be general desktop support. Must have experience supporting very senior people such as high-powered attorneys, business owners, and CEOs.
Note that although you will mostly work from home we will want you to go onsite to customer locations from time to time.
We are a small and friendly team that provides a supportive work environment We have very high service level standards for ourselves and have set those expectations with our customers. At the same time we appreciate that providing helpdesk support is a difficult job and we do everything in our power to give you the tools and support you need to not only be successful but to enjoy your work. Because we are a small team there is hardly any bureaucracy. In short this is a great place to work.
Skills & Expertise RequiredComputer Networking
Email Technical Support
Microsoft Office 365 Administration
Project closed for bidding!
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