Do you love all things customer support? Would you consider yourself a master of your craft? Do you have a track record of successfully improving a call center's productivity and impact? Do you have extensive experience in implementing TalkDesk and integrating it with other applications? If so, this project is for you.
WHO WE ARE
Our company is anything but ordinary. We create products and experiences that shake up industries and ignite creative minds. We aren't afraid of challenges; we tackle them head on. We place a strong emphasis on company culture and focus on changing the world through radical innovation. Join our revolution.
WHY WERE HERE
Plain and simple - because customer happiness is critical to our success and we are looking to step our game up now more than ever.
WHAT WE ARE LOOKING FOR
Our call center is moving to a modern and new cloud-based phone system. Based on our evaluation, we think TalkDesk is the best fit. We want to engage a customer experience and contact center expert that has a track record working closely with TalkDesk to confirm this choice, and give insider tips and best practices on how to best utilize this platform. We also want insights on the best ticketing platform and any other integration tools that will allow us to provide the best and most efficient customer experience around.
We're not looking for just another consultant full of all talk with no action. If you're not a Customer Experience Bad A$$ - I'm sorry then this job isn't for you.
SCOPE OF WORK
- Analysis of call center to verify if TalkDesk is the best fit
- Recommendations on how to best utilize or customize TalkDesk for our needs
- Recommendations on integrations
WHAT WE WILL NEED FROM YOU
Call Center Optimization
- Gain an understanding of our current call center operation and evaluate TalkDesk based on our needs
- Provide actionable recommendations
- Quick turnaround time
REQUIREMENTS
Proven track record of success
Experience in multi-tenant environment
Experience in setting up and/ or optimizing a call center
Strong expertise and familiarity with leading call center tools and software (TalkDesk, ZenDesk, Salesforce, etc)
Be brutally honest with no fluff
Most importantly - do the right thing
Ability to start ASAP
TO BE CONSIDERED
You must provide work examples that will clearly demonstrate how you are the best fit on this project as well as clarify what your exact role was on each project.
P.S.
Bouncing around sucks - and it doesn't have to end here (on this project). We are always looking for amazing people and never have a short on challenging problems that we are trying to solve. If you're looking for long term work - we might be a match made in heaven.
P.P.S.
To make sure that you have read our requirements, please tell us your favorite color and share some examples of your work that will demonstrate your ability to accomplish this project. Otherwise, we will reject all generic applications.
About the recuiterMember since Mar 14, 2020 Mrunal Shah
from Mie, Japan