As a representative of the Customer Experience Team, you will be the liaison between students and the Fluent City Brand. We believe that the student experience is just as important as learning outcomes which is why we are very invested in building the best customer experience program in the world. We're looking for an enthusiastic contributor that can deliver extraordinary, hospitality-driven service that "wows" each and every person that interacts with our products and services.
What you'll be doing:
Responsible for delivering exceptional customer service through phone, text, and email.
Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Master our internal customer service software and procedures in order to manage customer relationships effectively.
Coordinate with Operations team to channel customer feedback to all areas of the business (including Sales, Marketing, and Product).
What you'll need to be and have:
People driven. You must be kind, thoughtful, sincere and positive.
A "can-do" attitude. No task should feel too small or too challenging.
An entrepreneurial spirit and sense of ownership in everything you do.
Confidence in writing skills and across various communication channels including phone, text, and email.
You are empathetic, with the innate ability to put yourselves in the student's shoes.
Organized! You pride yourself in your ability to keep things tidy and in order.
A troubleshooter. You have an ability to quickly prioritize tasks, troubleshoot and stay cool under pressure.
Bilingual or polyglots is a huge +, especially if you've learned a language as an adult.
1+ years in a hospitality-driven environment.
Experience on a Customer Service team.
The benefits and perks:
A modern Brooklyn office, ranked in the top 7 coworking spaces to work for in all of NYC, with all the kombucha and cold brew you can drink
ABOUT FLUENT CITY
Who we are:
We're one of the fastest-growing premier language learning organizations in the US. Our human-centric approach sets us apart, and our immersive, skill-based language learning style emphasizes speaking over reading and writing. Our learners have the real-world practice and confidence they need to communicate in any situation: in the home, workplace, or over drinks in the bar. This sets us apart from apps, textbooks, and other traditional learning methods.
With over 200+ instructors on staff, we teach students in-person at our locations across four major cities, work with many leading Enterprise clients, and teach students online with our new, fast-growing online product. Our mission is to reinvent language learning for the 21st century.
What we're building:
The most effective language learning platform in the world. Our programs combine three key elements, which we believe are critical drivers of learning outcomes.
They are relentlessly relevant - content and curriculum is focused on driving real-world outcomes, not to academic standards
They are deeply hospitable - the entire student experience is meticulously designed to empathize with and support the student's needs and the emotional aspects of their learning journey
They are thoughtfully personalized - the student's personal goals, learning style, and interests are all supported through the program design
Skills & Expertise RequiredChat Support
Offer to work on this project closes in 136 days!Submit A Proposal
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