Customer Service Agent Needed! Work Flexible Hours with Zendesk, Shopify & ShipStation

Posted by - Samuel at Jan 13, 2021
Quebec, Canada

BudgetTypeStatusValid Through
$12.69HOURLYOpenFeb 3, 2021

Job Description

Hi there!

We are looking for an efficient, independent worker to provide customer service help for the next 2-3 months.

This position will be in charge of all written customer service inquires (mainly email and Facebook messages), for an eCommerce brand that will be 'in season' shortly.

Day to day hours are completely flexible, however we would like to keep our average response time well below 24 hours, and our max response time below about 48 hours. Being able to manage this responsibility will likely require 5-6 'shifts' per week of about 2 hours each.

Our customer service agent will use Zendesk, Shopify and Shipstation to respond to customer questions, provide delivery updates and estimates, make order edits, provide refunds/cancellations, etc.

Experience with any of these 3 platforms is a HUGE plus.

Most customer inquiries will have template responses ready to go, but all customers are US based so natural / fluent English is a must.

If you've made it this far, and you believe you're qualified to join our team, please apply! I look forward to hearing from you. And bonus points if you use the word flamingo in your introductory message, so that I know you read the whole application :)

Skills & Expertise Required

Customer Service Email Handling Shopify Zendesk 

Offer to work on this project closes in 17 days!

Try more jobs by Samuel

Fix Excel Formula and Create a Summary Dashboard - Fixed
AWS Server Management Specialist - Hourly
Seeking ethical hacker, advice and service required - Fixed
Business Seeking Photographer for Lemongrass - Fixed
Development Of: User Interface Design Files for Web Application - Fixed
Dynamics Nav/Business Central Projects - Hourly
Machine Learning Expert to Create Database and Use Existing Training Set - Hourly
Architectural Design of tiny house for Hyderabad, India - Hourly
UI Designers required to convert few PSDS to web pages - Fixed
Experienced MySQL DB Administrator - Hourly
iOS App Bug Fixes - RSS News Reader - iOS 12 Breaking Changes + Swift 5 - Fixed
Need a program to rename files based on a database - Hourly
Female Voice Over - US Accent for professional infographic videos only - Fixed
Game Server Hosting Support (TCADMIN) - Hourly

Similar Projects

Inbound/outbound Sales and Customer...

We are an up and coming growing E-commerce Shopify store ready to make a big bang in 2019

Inbound/outbound Sales and Customer Support Rockstar Need Apply: Order processing for E-commerce stor...read more
Hourly, $11.10

Web designer to build a high conver...

About us:
We are a soon to be online company selling high ticket kiteboarding brands on our website.
What we're looking for: A freelancer who has experience with Shopify and can create a high...read more
Fixed, $396.55

Chat and email support agent in Dut...

About us:
We are an e-commerce business with several online drop shipping stores.

Project overview:
We're looking for an experienced customer support agent to provide professional an...read more
Hourly, $12.69

Samuel hiring Customer Service, Email Handling, Shopify, Zendesk experts from & nearby:

  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antiguaand Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosniaand Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos Islands
  • Colombia
  • Comoros
  • Republic of the Congo
  • Democratic Republicof the Congo
  • Cook Islands
  • Costa Rica
  • Ivory Coast
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • EastTimor
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • External Territories of Australia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernseyand Alderney
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard Islandand McDonald Islands
  • Honduras
  • HongKong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • North Korea
  • South Korea
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Man(Isleof)
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands Antilles
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territory
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Rwanda
  • Saint Helena
  • Saint Kittsand Nevis
  • Saint Lucia
  • Saint Pierreand Miquelon
  • Saint Vincentandthe Grenadines
  • Samoa
  • San Marino
  • Sao Tomeand Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • SierraLeone
  • Singapore
  • Slovakia
  • Slovenia
  • Smaller Territories of the UK
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia and the South Sandwich Islands
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Svalbardand Jan Mayen
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Togo
  • Tokelau
  • Tonga
  • Trinidadand Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turksand Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • United States Minor Outlying Islands
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican
  • Venezuela
  • Vietnam
  • British Virgin Islands
  • U.S.Virgin Islands
  • Wallis and Futuna
  • Western Sahara
  • Yemen
  • Yugoslavia
  • Zambia
  • Zimbabwe
  • Aland Islands
  • Saint Barthélemy
  • Bonaire, Saint Eustatiusand Saba
  • Curaçao
  • Guernsey
  • Isleof Man
  • Jersey
  • Montenegro
  • Saint Martin
  • Sint Maarten
  • East Timor
  • Kosovo