Customer Service (voice, email, chat) - Help us He...
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Required Customer Service,Customer Support freelancer for Customer Service (voice, email, chat) - Help us Help more Customers job
Posted at - Apr 11, 2018
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Looking for native English speakers who can help us help more customers via voice/phone, email, chat. This work is remote and all work is performed online.
Successful candidates are: -Available 11a-7p CST. -Have reliable hardware and internet. -Are communicative and well spoken via digital formats (email, chat) and voice formats (voice conferencing). -Have good judgment in terms of helping customers (professional, courteous, empathetic, helpful, solutions oriented).
YOU MUST: -Be able to work between the hours of 8a-8p CST (full time or part time hours) -Be able to orient (learn about our processes, procedures, and the tools we use) during US -business hours. -Be able to be online and available during your shift. -Be able to communicate issues, concerns, and ideas. -Be able to help customers over the phone (voice over internet - using microphone/headphones). -Have some CS experience. -Be comfortable learning new software and tools (ZenDesk, FreshDesk, Slack chat, etc).
About the recuiterMember since Sep 21, 2017 Ruqaiya Ali from Manama, Bahrain