We are looking for a developer to integrate out voice service with Salesforce CRM.
We want the ability for salesforce customers to:
to make, take, and transfer calls within the CRM
to track calls from any device, including mobile
Categorize call activity and talk time
Add to Salesforce account and contact data with detailed call reporting data
Use visualizations to review call history and pipeline progression
Click to dial within Salesforce
Receive screen pops of customer details on inbound calls
Quickly log calls and notes to Salesforce Accounts, Contacts, and Opportunities
Create tasks and log previous calls
See presence and chat and make transfers
The first task would be to create a detailed technical specification of what the developer needs from our application in order to procure this level of integration with salesforce. We already have a number of API endpoints to support this, but would like a detailed spec of exactly what is required of our application.
Once we have a spec, our team will work on any new APIs or updates that are required from our application, and the developer will begin working on the integration in the salesforce code base.
About the recuiterMember since May 20, 2018 Shakti Dashaava
from Sinaloa, Mexico