German and Dutch languages - Customer Service and Business Data Technician - Cork, Ireland




Andrew Djuwidja Mexico


OpenJan 28, 2019
The Customer Service and Business Data Technician is responsible for providing support by email to general users and to businesses. Researching, analysing and validating information using web-based maps and news articles/social media/official websites.

- Provide support to general users of maps app
- Trouble-shoot and if required, escalate issues
- Deal with business queries, in accordance with company policies
- Evaluate data quality through web-based research and phone calls
- Apply critical thinking to identify high-level trends
- Identify root cause(s) of trending issues through web-research
- Create analytical reports
- Willing to work onsite at our Client's facility in Cork, Ireland. This position cannot be performed remotely

Qualification/Skills include
- Excellent written/spoken communication skills in English and native speaker fluency in German or Dutch languages
- Degree in a related discipline or equivalent through work experience (e.g., in Technical Support)
- Familiar with basic GIS concepts
- Strong web-research skills and comfortable with the use of web-based maps
- Comfortable with placing outbound calls
- High-level IT competency
- Familiar with iOS and macOS
- Demonstrated ability to work independently, as well as in small and large cross-functional teams

Nice to have

- Experience with spreadsheets
- Experience with database systems

Why RWS Moravia?

- This is a unique opportunity for you to make a great career in a high growth company with good development opportunities
- You will truly collaborate with a group of experienced, mature, fun professionals to provide value-add innovative services to some of the most exciting companies in the world
- Opportunity to work in a multi-cultural environment

Skills & Expertise Required

Customer Service Customer Support Data Entry Observational Data Analysis Technical Support 

Offer to work on this project closes in 95 days!

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