Our company currently improves the users service desk experience. Part of this is to move away from a shared mailbox the user send their support requests to and get them automatically turned into Jira tickets (Jira Service Desk).
The Jira Mail Handler needs to be able to:
- pull emails from a shared O365 mailbox and turn them into tickets
- description, subject, reporter etc. of the ticket should be filled according to the emails Subject, Sender, Body etc.
- check if there is an existing ticket already and determine if an email is new or not and attach it to a former ticket if its just an answer to an existing case
- move emails which were turned into a ticket to a subfolder of the shared O365 mailbox
- send out a preset email response to the email sender containing the info that a ticket was created etc.
- to add a not existing customer/reporter to Jira's customer list (if applicable)
We are looking for a fixed price offer, budget TBC
About the recuiterMember since Sep 14, 2017 Minenhle
from Mpumalanga, South Africa