Level 1 Helpdesk Role: Work From Home Office, Long...
Level 1 Helpdesk Role: Work From Home Office, Long Term Prospect, Professional Team Environment.
Posted by - Alexa at Jan 14, 2021 Oregon, United States
Feb 13, 2021
Helpdesk/Customer Service Specialist
Does the thought of making a customer smile give you the urge to do a celebratory fist pump? Is helping to solve a customer's technical problem something that you were born to do? How would you like to earn bonuses, simply for doing your job?
Our Customer Service Specialists are the backbone of The Original PC Doctor. We know that nothing is more important to our brand than exceptional customer service, and the wow factor our awesome team provides sets us apart from the pack!
Some prior technical knowledge and/or call centre or sales experience is required! A typical day in the life might include: Answer inbound calls from new and existing customers Capture the nature of the technical issue and explain to new customers how our service works Schedule appointments with the right technician for the job Resolve customer concerns and post service queries Provide friendly, courteous and efficient customer service to both customers and field technicians
What's in it for you? Long term employment opportunity Opportunities for future personal growth and career development
In Summary If you get a kick out of making people happy, and have a knack for customer service, we want you!
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