Looking for a 2-3 hours a day customer services and product research rep

Posted by - Sanjeev Seth at May 4, 2021
Kent, United Kingdom

BudgetTypeStatusValid Through
$11.04HOURLYOpenJun 3, 2021

Job Description

Hi there we are a growing ecommerce company and we are looking for someone to work 2 - 3 hours per day to do customer-service functions, order & product research within the e-commerce store.

We are looking to build a long term relationship with our reps and someone who can grow with our company.

The main daily task will be:
1) Answer tickets through e-mails and our facebook pages. We will give you saved replies for the most common emails so you only need to copy paste. For emails you don't know what to answer we ll be available anytime.

2) Process orders through oberlo / aliexpress when needed.
3) Doing basic product research: we will give you a guidance to find product, everyday you will submit us a list of 5-7 product that you think is worth promoting base on our criteria.


Required skills:

- Excellent English spoken and written.
- Experience with Shopify and Oberlo.
- Shopify order management. Edit, cancel, refund.
- Understanding how to treat customers and make them happy
- Interested in a long term job and future promotion

TIME:
This role will be 2 - 3 hours per day, 7 days a week (Monday to Sunday). So we need someone who can work during weekends and holidays.

If you can't work Saturdays and Sundays ... DON'T APPLY.

What I am going to provide (input)

1. Daily and Weekly goals.
2. Procedural guide
3. Opportunities for future promotion

What I need from you (output)
1. All tickets answered in 4hrs or less.
2. All order processed within 24 hours.
3. Customer Happiness > 90%45. Frequent and promptly communication.

How To Quote
For your quote to be considered please include in your proposal:

1) Why we should hire you and a brief summary of your experience.
2) When can you start working?
3) Please confirm you understand we only use Toogit to pay our agents.
4) Your hourly rate so we know how much it will cost us to keep working with you.
5) What is your average email handle time (Time per email response)
6) Can you work Saturdays and Sundays?
7) The most likely shifts we have available are approximately 4a - 8a EST and 3p - 7p Monday - Sunday. Please indicate which shift you prefer, or if you're ok with both.

COMMUNICATION STYLE
We need someone that updates us regularly and is available for chat (and calls if needed).

Skills & Expertise Required

Customer Service Email Handling Shopify Virtual Assistant 

Offer to work on this project closes in 24 days!

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