Looking for Rockstar Customer Support Manager for Our Growing Team!

Budget

$16.00HOURLY

Client

Vivek Sabharwal China

Status

AwardedSep 13, 2018
Hey Rockstar!

We launched our ecommerce store last year and have been growing steadily with an influx of customers which means a lot of work to do!

We are looking for someone that has a lot of experience on support, knows how to deal with tickets/chats professionally, and can handle cases themselves.

You are the perfect fit it:

- Your English is fluent and ABOVE par
- You can work American hours (9AM to 6PM EST)
- You are comfortable using your voice/recording yourself for clients
- You consider yourself tech savvy and 'with the times' with social media
- Your hours are flexible and can be there when we need you
- You can think on your feet and adapt to situations
- You are friendly and creative in your approach to pleasing customers :)
- You are comfortable being given responsibility and can fend for yourself
- You have experience with Intercom or support chat apps
- You are willing to go ABOVE and BEYOND for customers

This is not just a 'support role'. There are many long, quiet periods in which support isn't needed. So you will also be responsible and helping with marketing tasks:

As part of being one of our customer support rockstars, you should already know:

- Shopify (adding pages, editing products, publishing changes)
- Excel and Google Sheets
- Research and data entry
- Writing detailed user-guides
- Cold email outreach
- Managing our social media pages, especially familiar with Instagram

Why you should work with us:
- Amazing benefits and company culture
- Personal training from some of the best marketers in the world
- Great team and work structure
- Walk away (hopefully not!) a 10x better marketer and customer success manager

If you are NOT a quick learner and not VERY comfortable with technology, marketing, and dealing with people, then please DON'T apply.

If you love to learn and can adapt quickly, APPLY NOW with the words Black Batman on top of your post. This is for a full time position and you can't be working on any other projects at the same time.

You will be considered only if you copy the bullet points I mentioned above and address each one, discussing your strength and weaknesses where they apply.

We will move through interviews within the next week.

Can't wait to meet you!
Best

Skills & Expertise Required

Administrative Support Chat Support Customer Service Customer Support Data Entry 

Project closed for bidding!



Share this project with your friends



Similar Projects

Bookkeeper needed - QuickBooks+ (Tr...

We have a number of rental units and are currently running the business inside of QuickBooks. We have recently signed up for Rentec Direct and are looking to switch all accounts over from QuickBooks t...read more

Hourly, $18.00

Transcribe Video to Text (English)

We have a video in English that we want the audio in the video to be transcribed into text. The text needs to be well structured and time entries placed with the text.

Hourly, $14.00

Mobile Friendly Website to Track In...

We need a mobile friendly website that will allow us to keep track of our inventory as it is received from the vendor and assigned to our warehouses and then assigned to employees, trucks or jobs.
read more

Hourly, $20.00

Data Research - US Based Renewable...

We need ALL email accounts available- for US Based Renewable Energy Email Addresses, ALL Target have been identified

The research CAN be done manually or via Software .....based on targeted b...read more

Hourly, $14.00

We need male VA that can speak Engl...

We need male VA to start asap! We need someone who has an american accent and can work during US Eastern Time from Monday to Friday. This job is so easy and only need you to make a follow up calls to...read more

Hourly, $16.00

Here are our top professional picks for you to hire

Customer Service Specialist
Customer Support Virtual Assistant Vietnamese 
$6 /hr
Vietnam
EMAIL FORWARDING
Hardware Troubleshooting copy typing Data Entry 
$19 /hr
India
Writer
Content Writing Data Entry Technical Writing 
$7 /hr
India
Data entry
Data Entry 
$3 /hr
India
French
Translation English French Customer Service BPO Call Center Agents 
$9 /hr
India
Data Entry Typing Chemistry 
/hr
Kenya
STUDENT (big data analytics)
Data Entry Oracle Database mysql 
/hr
India
Expert in Video Creation,Video Editing
Video Editing Video Services Data Entry 
$10 /hr
India
Financial Doctor
Tax Preparation Corporate Taxes Data Entry 
$4 /hr
India
To view more profile join Toogit

Get Started