IT Help Desk Level 2 - 3
This position will be a contract based position but for the right applicant is expected to be at least 40 hours per week and require 'full time hours' for an extended period of time. (forever!) You will be joining a family of some of the best techs in the world. Do you have what it takes?
The position's tasks include:
- Working directly with clients via phone and tickets on help desk and / or project related tasks
- Maintenance and troubleshooting of Microsoft Servers and Workstations
- Windows Server / Active Directory setup, configuration, migrations.
- Remote installations and configurations of Windows 10 upgrades operating systems and software via Kaseya remote management
- Configuration, maintenance, and troubleshooting of Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment is plus
- Configuration, maintenance, and troubleshooting of Windows based workstations and software.
- End user support for Microsoft and other 3rd party software via phone and ticketing system
- End user mobile device support (iPhone / Android / Windows)
This position(s) are on a schedule according to business hours within the U.S. Eastern Standard Time (EST) or US Pacific Time zone 8am - 5pm
Applicants must be familiar with technical support roles in a managed I.T. services environment and able to perform technical tasks and research solutions without assistance. It is also important to be a team player able to work with other technicians and / or mentor those in a junior role.
We use a ticketing system so you must also be able to keep detailed notes about communications, technical troubleshooting, or setup steps you take when performing assigned duties.
You must also have strong English communication skills both in writing and voice with limited accent and be able to communicate in clear English via phone (calls to U.S. based clients), e-mail, and chat. - ability to provide support via phone is required.
Critical thinking, decision making, and troubleshooting skills will be needed on a daily basis - our technicians frequently research solutions on their own using Google and other available resources.
A plus to have experience with the following:
Office365 / Hosted Exchange
MigrationWiz
Dell DRAC/ HP iLO remote access controllers
Dell or HP Server Hardware
MS SQL server maintenance
Batch file and scripting
Server performance monitoring
Network performance monitoring
Network Switch configuration including VLANs
Kaseya experience
Business-Grade Anti-Virus platform experience
Business-Grade Backup software (BackupExec, etc..)
VMWare
Citrix
DaaS / SaaS / IaaS
Service Desk / Help Desk Management
Microsoft, Sonicwall, or Cisco certifications
About the recuiterMember since Jul 22, 2017 Amanda O.
from Skane, Sweden