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Required Administrative Support,Chat Support,Customer Service,Customer Support,Email Handling freelancer for Online Technical Support job

Posted at - Oct 2, 2022

Toogit Instant Connect Enabled


Online Technical Support responsibilities include:

Addressing user tickets regarding hardware, software and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems

Job brief

We are looking for a Online Technical Support to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

Requirements

Proven work experience as a Online Technical Support, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field

About the recuiterMember since May 20, 2018 Arabic Flower
from Krasnodar, Russia

Skills & Expertise Required

Administrative Support Chat Support Customer Service Customer Support Email Handling 

Candidate shortlisted and hiredHiring open till - Oct 9, 2022

Work from Anywhere
40 hrs / week
Hourly Type
Remote Job
$11.13
Cost

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