We run a 6-figure Junk Removal Service Company Operating in Canada and the United States in 3 major cities and their surrounding areas.
Our websites:
(Remove by Toogit Admin)
We require someone with great customer service and receptionist experience to book customer calls and manage the main office administration duties.
We will personally provide all the training you need to excel in this position, as well as answers to the most common questions we receive and responses to common customer issues.
*Good performance will result in possible promotion and bonuses*
JOB DUTIES:
-CHECK ADDS FOR ALL CITIES IF WE ARE PLACING (ON GOOGLE ADD PREVIEW TOOL NOT BROWSER)
-CHECK GOOGLE CALENDAR TO BE AWARE OF ALL JOBS/BOOKING SPOTS AVAILABLE FOR THE DAY/WEEK.
-CALL ALL CUSTOMERS WHO INQUIRE THROUGH EMAIL TO BOOK THE JOB.
-ANSWER ALL CUSTOMER CALLS, IF CALL IS MISSED CALL BACK IMMEDIATELY.
-IF CALL COMES IN WHILE YOU ARE ALREADY ON THE LINE, ASK POLITELY TO HOLD & TAKE OTHER CALL RIGHT AWAY ( PRIORITIZE AT YOUR DISCRETION BY SIZE/LOAD OF JOB.)
-CONFIRM JOBS/EMPLOYEES OF THE DAY. MAKE SURE THEY ARE ON TIME TO ALL JOBS. (MAKE TEAM START EARLY IF THEY HAVE TO DUMP)
-REMIND TEAM TO DO END OF DAY REPORT WITH YOU.
-IF THERE IS A CHANGE OF SCHEDULE/CANCELLATION FOR JOB, CALL THAT CITIES MANAGER SO THEY KNOW RIGHT AWAY.
-MAKING SURE ALL TEAMS DEPOSIT ALL CASH FROM JOBS OF THE DAY, AND UPDATE GOOGLE SHEET WITH INCOMES, EXPENCES AND WORKER HOURS.
-CALL BACK CUSTOMERS WHO DID NOT BOOK.
Qualities needed to be successful:
-Ambition to BOOK ALL JOBS!
-Negotiation skills
-Excellent English comprehension and writing ability
-Courteous and compassionate customer service
-Problem-solving ability
-G-mail experience
-Facebook Messenger or Whats app experience
-Google Calendar experience
-Google sheets experience
About the recuiterMember since May 20, 2018 Amar Boddu
from Braila, Romania