Consultant will be responsible for driving Oracle Service Cloud solutions including building functional specifications, technical designs, leading implementations, configurations and support of Oracle Service Cloud solutions.
Main Responsibilities:
Experience with Oracle RightNow Customer Portal Development, Widget customizations and Add-In Development
Architecting on overall Oracle CX products (Oracle Sales Cloud, Service Cloud, Marketing Cloud, CPQ)
Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting.
Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL.
Responsible for the functional specification, technical design, implementation and support of Service Cloud Solutions.
Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.
Demonstrated proficiency in customizing and creating CRM objects
Strong Customer portal development knowledge
Skills Required:
Sound knowledge in Incident Management- designing Incident queues, workspaces
Add-in and Business rules creation
Workspaces Design and creation of Workflows
Customer portal development and customizing widgets
Email Management and Reports creation
Experience on Surveys and Chat modules in Oracle Service Cloud (Right Now)
Experience in Right Now community web self service
Experience in API based web services integration
Excellent oral and written communication skills.
Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Mgmt., Rules, UI customization, Analytics, Custom Objects, ROQL
Completed at least two Oracle RightNow CRM implementations/upgrades with a good balance of functional and technical expertise
About the recuiterMember since Aug 26, 2017 Lara
from Melaka, Malaysia