Technical Support Agent - Pacific Time (Full Time,...
Technical Support Agent - Pacific Time (Full Time, 100% Remote)
Posted by - Preeti Grewal at Sep 19, 2021 Khefa, Israel
Toogit Instant Connect Enabled
Oct 19, 2021
JOB SUMMARY If you love to take initiative with customer issues and want to own the customer experience, then this is the role for you.
We are looking for a Technical Support Agent to walk our customers through the process of achieving their goals with our software, whether their problem relates to a user error, a bug, or something else entirely.
You can work from anywhere in the world. But, you MUST be able to work full-time Monday through Friday from 9 am to 6 pm (Pacific Time). The ability to work a few hours on weekends is an advantage.
YOU WILL BE RESPONSIBLE FOR: - Maintaining high-quality customer service and professionalism at all times. - Dealing directly with customers and employees who have technical problems with our software, recommending and performing corrective actions. - Communicating with our developers to resolve technical concerns as well as working with our application update testers to verify and confirm quality. - Doing callbacks in regards to sales inquiries and technical issues. - Issuing refunds and processing payments. - Updating our self-help documents so that customers and employees can attempt to fix their problems themselves.
THE BEST MATCH FOR THIS JOB: - Has extensive experience in technical support, particularly in troubleshooting SaaS software solutions. - Has an affinity for helping customers and teaching them in a timely fashion with outstanding follow through and problem-solving skills. - Has excellent written and spoken English. - Is resourceful, detail-oriented, and can work with minimal supervision. - Is fully equipped for remote work with an excellent internet connection, a headset, and any - - ONE of the following devices: iPhone, Android mobile phone, or iPad/tablet.
Experience in sales and customer success is a huge plus.
THE APPLICATION PROCESS: Please only apply if you are seriously interested and have the required experience. We are looking for someone reliable who values punctuality, has a good work ethic, and is looking for a long-term position.
To apply, submit your application, a comprehensive resume, and a cover letter that explains why you should be hired for this job.