Role :
Within an large scale international environment, the Unified Communications Administrator will be in charge of deploying, maintaining and supporting the unified communication infrastructure and related telephony integrations.
Responsibilities:
Support, maintain and optimize the deployed Microsoft Skype for Business on-premises, hybrid and online infrastructures.
Manage Skype for Business Online and Microsoft Teams Tenants.
Contribute to the deployment of Hybrid and On-premises Unified Communications solutions for customers.
Deploy and maintain the existing SBC/SBA/CCE infrastructure consisting in AudioCodes/Sonus Voice Gateways, Survivable Branch Appliances and Cloud Phone System.
Resolve incidents, implement and participate on the problem resolutions.
Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Skype for Business and Teams services
Collaborate with other teams to define and develop documented procedures;
Provide stand-by services during weekends, official holidays and outside business hours as required.
What we are looking for:
At least 5 years of experience working in Unified Communications, preferably in large environments;
Strong implementation, support and troubleshooting experience in large operational environments of Skype for Business (On-premises and Online) as well as Microsoft Teams
Exposure to migration projects such as on-premise to cloud;
Experience in network infrastructure with specialization in IP/PBX, SBCs and VoIP will be a strong advantage
Deploying and testing Enterprise Skype for Business configurations in multi-location environments with Edge servers, Directors, and hardware load balancers
Supporting and deploying Skype for Business Enterprise Voice, Cloud PBX, Cloud Connector Editions, including integration with ancillary systems such as telephony gateways and PBX systems;
Implementing and managing Microsoft Teams, including Teams Direct Routing
SIP Protocol
G.711 & H.323 Knowledge
Network management and troubleshooting tools such as Netmon, Wireshark, TCPDUMP etc.
Configuration and administration of known VoIP Telephony System (i.e. SONUS, Audiocodes, Avaya, Polycom, Oracle ACME, Asterisk etc.).
Who we are looking for:
Work under pressure, with minimum supervision and a good level of proactiveness;
Grasp complex concepts, have logical and analytical approach to solving problems;
Good communications skills (oral and written communication)
Good interpersonal skills, ability to collaborate with offshore/nearshore teams and share knowledge;
Troubleshoot and resolve issues in a timely manner, within SLA;
English language skills are mandatory. Other languages (e.g. Spanish) are an advantage.
You are a top candidate if you have:
Work experience in large international environments
Ability to adapt to a continuously changing environment;
Ability to interact with customers, ability to assess and gather customer requirements and turn them into appropriate implementations
Experience with service management (ITIL, ISO20000) and project management (PMI, Prince2) methodologies
Self-driven and motivated to learn
Desirable certifications: Sfb/Teams, O365 Certifications, Windows Server Administration certification, Cisco CCNA and/or CCNP, SBCs, ITIL Service Management, PMI or Prince 2 Project management, ISO 20000 Certification
We offer:
Participate in the creation of a European technology and organisational consulting group
A unique, innovative and dynamic working environment
A career path tailored to your personality, both in terms of job position and location
The opportunity to express yourself, assert your opinion and make an impact within our organisation and/or further afield
You say it, you own it. Once your idea has been given the go-ahead, it is up to you to make it happen
A demanding and innovative training programme delivered by our greatest experts
Age is just a number, what really matter are achievements. We have a fast-track promotion system for employees who deliver
Our working conditions are concentric with our values and ambitions
Possibility of partial remote conditions
About the recuiterMember since Mar 14, 2020 Vishal Vasan
from Nagano, Japan