SphereWMS is a leading cloud based Warehouse Management System (WMS) for 3PLs, Distributors, Fulfillment, eCommerce and retail warehouses.
We have been tremendously successful and we attribute our success to several factors; an amazing service, an excellent management team, solid vision, strong implementation, and great people.
We have an immediate opening for an WMS Support Specialist. The WMS Support Specialist is responsible for providing customer support. This position requires creative problem solving from a user centric perspective.
Delivering software as a service depends on a high customer satisfaction provided by our support department. Support resources are expected to understand, train, configure and resolve customer needs. They represent our customer facing side of operations and manage customer expectations through commitments and follow-up.
We are looking for new team members that have experience working in a warehouse and also using a warehouse management system and are interested in expanding their knowledge to solve real world problems for the logistics market through improved software solutions. Applicants should be looking to grow a career in technology and want to be challenged to expand to their technical and logistics business knowledge.
Essential Duties & Responsibilities
Provide inbound Tier I customer support via phone & email
Perform production application isolation, triage, & resolution
Serve as central point of contact for troubleshooting & resolving customer issues
Discuss customer operational flow and technical requirements
Provide assistance to other team members when requested
Responsible for application installation & configuration tasks
Ability to work various shifts as required by business demands
After hours on-call customer support required
Qualifications & Technical Skills
Knowledge & Experience of Warehousing and Logistics is Preferred
Development Tool Knowledge (Scripting, Programing, EDI, Linux) Preferred
Bachelor's Degree Preferred but Definitely not Required
Understanding of databases (SQL statements, index, field type) is Preferred
Comfortable with Phone, E-mail, Video Meeting Communication
Experience with Jira Service Desk is Preferred
Microsoft Office (Word, Excel and Power Point)
Works well in team and as an individual (self-motivated)
Confident in ability to Adapt to Culture, Product, & Business Needs
Job Type: Full-time
Skills & Expertise RequiredAdministrative Support
Offer to work on this project closes in 87 days!Submit A Proposal
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