WMS Support Specialist




Lucas Spain


OpenDec 20, 2018
SphereWMS is a leading cloud based Warehouse Management System (WMS) for 3PLs, Distributors, Fulfillment, eCommerce and retail warehouses.

We have been tremendously successful and we attribute our success to several factors; an amazing service, an excellent management team, solid vision, strong implementation, and great people.

We have an immediate opening for an WMS Support Specialist. The WMS Support Specialist is responsible for providing customer support. This position requires creative problem solving from a user centric perspective.

Delivering software as a service depends on a high customer satisfaction provided by our support department. Support resources are expected to understand, train, configure and resolve customer needs. They represent our customer facing side of operations and manage customer expectations through commitments and follow-up.

We are looking for new team members that have experience working in a warehouse and also using a warehouse management system and are interested in expanding their knowledge to solve real world problems for the logistics market through improved software solutions. Applicants should be looking to grow a career in technology and want to be challenged to expand to their technical and logistics business knowledge.

Essential Duties & Responsibilities

Provide inbound Tier I customer support via phone & email
Perform production application isolation, triage, & resolution
Serve as central point of contact for troubleshooting & resolving customer issues
Discuss customer operational flow and technical requirements
Provide assistance to other team members when requested
Responsible for application installation & configuration tasks
Ability to work various shifts as required by business demands
After hours on-call customer support required

Qualifications & Technical Skills

Knowledge & Experience of Warehousing and Logistics is Preferred
Development Tool Knowledge (Scripting, Programing, EDI, Linux) Preferred
Bachelor's Degree Preferred but Definitely not Required
Understanding of databases (SQL statements, index, field type) is Preferred
Comfortable with Phone, E-mail, Video Meeting Communication
Experience with Jira Service Desk is Preferred
Microsoft Office (Word, Excel and Power Point)
Works well in team and as an individual (self-motivated)
Confident in ability to Adapt to Culture, Product, & Business Needs

Job Type: Full-time

Skills & Expertise Required

Administrative Support 

Offer to work on this project closes in 87 days!

Submit A Proposal

Share this project with your friends

Freelancers You May Hire

Here are our top professional picks for you to hire

Similar Projects

CROATIAN Facebook advertise and man...

We are Hunter Electronics Limited we are looking for freelancer to reply to Facebook messages In Croatian language to our clients.We advertise our products in Croatian Facebook and we need someone to...read more

Hourly, $14.00

Transcriptionist $10-$20/Audio hr +...

We are in need of 549+ transcriptionists to join our team. YOU MUST HAVE PREVIOUS EXPERIENCE.

The contractor will be responsible for handling our transcription work (work available 24/7), you...read more

Hourly, $5.00

Channel Advisor E-Commerce Data Spe...

We are is searching for candidates to work remotely - seeking an Experienced Channel Advisor E-commerce Listing Specialist. You would be responsible for listings, mapping, and optimization of our prod...read more

Hourly, $16.00

FILEMAKER - set up

We are looking for a freelancer to help us set up a bespoke/custom system using FILEMAKER, so someone with experience using this to a highly customised level is required. We are a printed textiles man...read more

Fixed, $2,000.00

Customer Service Representative (ph...

We are looking for a self-motivated, responsible, active candidate to fill the position of a customer service representative for our online shops.
Tasks and Responsibilities:
- Provide cust...read more

Hourly, $14.00