An experienced and highly skilled Escalation Technical Support/Operations Engineer and people-first
point of contact with a successful track-record across various industry sectors. During my degree, I
have developed an excellent eye for detail due to the heavy demands of assignments and
research. As a result, I am also able to work under pressure, especially when balancing my
educational workload with my volunteering placement at local companies. Specialises in
troubleshooting and future-proofing underperforming call centre, operational and support functions,
passionate about developing people and totally customer-centric. Looking to re-establish a career
in a progressive organization which requires technological and managerial expertise.