Abigail I.

ABOUT ME

For the past 6 years, I have worked as a customer support specialist and virtual administrative assistant in the banking, beauty, e-commerce, and tech/Saas-based industries, with a strong commitment to serving the needs of others. I enjoy working with people, and very confident in my skills. My Core Competencies include; •Online chat support •Answering products questions •Customer onboarding and orientation •Email support •Call answering •Tickets resolution •Checking order status •Customer relationship building and experience

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Customer Success Manager

International Tea Importers - Dec, 2023 to present, USA, Remote

Technical Support Specialist

Memberium - Aug, 2022 to Dec, 2022, USA, Remote

Customer Success Representative

SellOff.ng - May, 2021 to Jul, 2022, Remote

Customer Service Representative

AeonNaturale Skincare - Sep, 2019 to Apr, 2021, Remote

Customer Service Assistant

United Bank for Africa PLC - Aug, 2018 to Aug, 2018, Nigeria

EDUCATION HISTORY

Bachelor's of Science, Environmental Biology

(2012 - 2015) University of Benin

Certification, Innovative Customer Service

(2022 - 2022) LinkedIn Learning

Certification, Phone-based Customer Service

(2022 - 2022) LinkedIn Learning

Certification, Handling Abusive Customers

( - ) LinkedIn Learning