Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility;
Responsible for revising and adjusting quotes.
Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed;
Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements;
Pursue continuous improvement on my own activities and operations.
Perform other work related tasks as assigned;
Update management on all report received from customers