Andrew R.
Help Desk Support Analyst
Canada | America/St_Johns (USD)
$7/hr
Full-time : 30+ hrs/week
Full-time : 30+ hrs/week
0, Followers
ABOUT ME
I have over 4 years experience in user support :
• Provide first line support to users in tandem with agreed service levels.
• Adhere to Service Management principles by following established processes.
• Assist all staff with questions about supported software, hardware, and network platforms.
• Record all customer contact during the service request problem-solving process, including all successful and unsuccessful actions taken.
• Provide assistance with troubleshooting, installation, and configuration of computer and technology systems
• evaluate documented resolutions and analyze trends to better prepare for future occurrences