Anne

ABOUT ME

I am a certified Salesforce Sytem Administrator with 4 years of experience and recently appointed as Subject Matter Expert.

We handle core configuration setup such as:

- Page Layout and Record Types
- Build Formula and Validation Rule
- Build Automation processes such as Process Builder, Workflow, Approval Process, Case and Lead Assignment rule, Auto Response Rule
- Create Web-to-Lead and Web-to-Case forms
- User and Profile Maintenance
- Sharing Settings
- Setup of Live Agent and Omni Channel
- Reports and Dashboards
- Setup of Email-to-case

SKILLS