Aprilyn

ABOUT ME

An achievement-driven customer service representative with years of experience in successfully, prioritizing and completing tasks to meet client needs. Having proven the ability to analyze and resolving customer concerns using established procedures, examining pertinent information to determine the validity of customer complaint and to determine responsibility for errors and resolution, throughout the process.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Sales Representative

NCO (now Alorica) - Sep, 2011 to Jun, 2012, Philippines

Customer Service Representative

Convergys - Aug, 2012 to Dec, 2012, Philippines

Retention Specialist

Teletech - Dec, 2012 to May, 2013, Philippines

Customer Service Representative (Australian Financial Review)

Teletech - May, 2013 to Jun, 2013, Philippines

Fairfax Media Subscriber Services (Sydney Morning Herald/ The Age)

Teletech - Jun, 2013 to Sep, 2013, Philippines

Fairfax Media Subscriber Services (Stayz.com, RAH, TakeaBreak)

Teletech - Sep, 2013 to Jun, 2014, Philippines

Client Service Associate (Morgan Stanley Wealth Management)

Teletech - Jun, 2014 to Nov, 2014, Philippines

Web Research/ Data Entry Specialist

Taktical- Upwork.com - Oct, 2015 to Apr, 2017, Philippines

Shopify Virtual Assistant

Direct Client (via Onlinejobs.ph) - Dec, 2016 to May, 2019, Philippines