Arcealito V. - Customer service agent

Arcealito V.

Customer service agent

Philippines | Asia/Manila (USD)

$3/hr
Part-time:10-30 hrs/week
0, Followers

ABOUT ME

I'm excited and confident with my knowledge, skill, and experience to become your best representative to work for you guys. To begin with, I have been working as a Team Leader for 6 years supporting customer service & technical support account specializing call, chat, and email handling. I have developed strong leadership skill, organization management skill, root cause analysis skill, data management skill, facilitating for an adult learner, and getting things done.

I have a great interest in online website development and programming. I have experienced supporting Shopify online seller. Here are the things I have knowledge with.

* Creating online selling website from scratch using Shopify, WordPress, and other websites platform
* I have knowledge with email marketing
* I have the knowledge to use these apps below

- Hubspot
- MailChimp and other email marketing apps
- Facebook pixel and manager
- Zapier
- Google sheet, keep, and etc..
- Prezi
- Canva
- Adobe photoshop
- HTML & CSS
- Affiliate marketing

You can see some of my sample websites here:

1. buydomain4.myshopify.com
2. buyadomain1.myshopify.com
3. buyadomain2.myshopify.com

Look for "Enter using the password" and use the password below:

1. buydomain4
2. buydomain1
3. buydomain2

With these experiences, I would be able to provide high-quality responses without copy-pasting for each customer and can meet or go beyond the 30 minutes timeframe in resolving the open concern. On the other hand, I can multi-task to perform online research and update the template to create exceptional customer service. On top of that, I can help the development team to do root cause analysis for customer service performance for continues improvement and for future training.

As a trainer, I can also perform the following bullets.

* Creating and updating FAQ libraries
* Creating training agenda with times
* Creating training material for customer service
- For customer service development
- Probing question skill
- Providing resolution (Positive positioning skill)
- How to create an impact on a call
- Call flow

SKILLS