Arumu R.
Dc operation Support
Malaysia | Asia/Kuala_Lumpur (USD)
Not sure at this time
ABOUT ME
Completed Master Degree in Computer Engineering with ITIL and UNIX certification.
Experience of running IT support of over 400 – 2000 workforce.
Excellent customer service experience and truly understands the importance IT to business.
Familiar with Help desk management tools and change management.
Ensure customer issues are open, tracked and closed based on the SLA.
Very resourceful on resolving technical issues and able to work independently.
Was mentor to junior engineers and create technical support documentation.
Updated and maintained common user issue list and was able to implement a knowledge base for other support staff.
Responsible for server farm operations and maintenance.
Able to understand server architecture and recommend solutions.
Manage IT project by driving the feasibility study, budgeting, execution and close-out.