Arvind K. - Windows and Apple Mac Desktop remote technical support

Arvind K.

Windows and Apple Mac Desktop remote technical support

India | Asia/Kolkata (USD)

$6/hr
Full-time : 30+ hrs/week
0, Followers

ABOUT ME

Excellent communications skills with command over business English (US, Canada, UK). Remote voice based technical support via remote access tools like TeamViewer, TeamViewer Quick Support, LogMeIn Rescue, AnyDesk, ZeroAdmin, ShowMyPC etc. in US, Canada and UK's customers technical sales and support industry. Rich experience of 8+ years in troubleshooting of Software, Firmware and Networking related issues of Windows 10 /8.1/8/7/Vista / XP OS based PCs and Mac OS 10.6.8 up to 10.15.3 Mac OS Catalina. Clean and Parallel installations, configuration, Recovery, Restore, Reset, of OS, Email configuration / backup & restore in MS Outlook & MS Office issues. Full System Optimization of Windows 10 / 8 /8.1 / 7 / Vista and XP (all editions), Have resolved all types of wired and Wi-Fi network internet issues, APIPA issue, Mac address cloning, add configure or block any device on network by Mac address, Firewalls and network security issues, Hardware diagnostics tests on all major brands of PCs like Dell, HP, Toshiba, Sony, Lenovo etc. Removal of all types of infections like malwares, spywares, adwares, Trojans, Root-Kit, Ransomware etc. Apple Macintosh OS and iOS update issues of iPhones, iPad etc. OS, BIOS, and device drivers and Firmware update issues of all Windows, Mac, Apple iOS, Chromebook, All-in-One home and office Printers, Scanners, FAX, Wi-Fi Routers, Modems, Webcam, IP camera, iCloud, iTunes, Microsoft One Drive, Google Drive. All popular web-browsers like Google Chrome, Internet Explorer, MS Edge, Safari, Mozilla Firefox web browsers, Installation and troubleshooting on all major security / antivirus programs like Microsoft Windows Defender, McAfee, Norton, Webroot, AVG, Avast, SOPHOS for Mac and Windows etc. Also successfully handled all types of "Tough Callers", "Not-so-friendly" or "Non-Tech Savvy" customers’ queries and resolved any technical issues reported & grievances raised by them. Troubleshooting of any OS or network technical issues of Windows XP up to Windows 10, Mac OS v10.6.8 up to Mac OS Catalina 10.15.3, iOS, Android > 4.4.2, Any issues of SOHO AiO Printers, Scanners, Fax, Wi-Fi Routers Modems, Applications, Adobe Flash Player, Acrobat Adobe Reader DC, JAVA issues, AOL Gmail, Yahoo, Hotmail and all other major web emails, Web-browsers, Adblock and other browsers extension s plug-in issues Complex applications like Dragon Naturally Speaking, All System and peripheral devices Drivers, Firmware, BIOS & UEFI issues, Updating Garmin and other GPS Devices, Resolve any Firewall, Antivirus, Anti malware, Internet Security, POP IMAP configuration and backup restore MS Outlook email, MS Office, Office 365, Popup issues, Firefox Thunderbird email client, Perform Hardware Diagnostics on all major brands i.e. Apple, Dell, HP, Toshiba, Sony, Acer, ASUS, Lenovo, and even hardware guidance and support to online Customers to add Physical RAM, to replace Internal HDD, SSD, Wi-Fi Module etc. in PCs and Laptop to fix any relevant issues, to improve performance or to upgrade OS from Windows 7 or 8/8.1 to Windows 10 and / or to resolve and fix most of the hardware (component level) technical issues.

SKILLS