Azeem T. - Software Support Engineer

Azeem T.

Software Support Engineer

Pakistan | Asia/Karachi (USD)

$3/hr
Part-time:10-30 hrs/week
0, Followers

ABOUT ME

Profile and Strengths

Plans and performs business process analysis of non-routine or major business activities and functions. Coordinates and performs work on complex and non-routine projects to analyze business requirements and address ERP system issues. Depending on a customer’s business requirements and existing technologies, this may include:
Role and Duties in Current Organization:
• Creates functional and technical specifications for ERP systems to meet business requirements, while ensuring the integrity of the technical design process. Serves as a technical expert on all business requirements and information needs of customers.

• Develop ERP systems documentation (including as-is/to-be process documentation) and writes training documentation and trains customers.

• Documenting user requirements and developing specifications for customization.

• Integrating with other modules, integration testing & extending Post Go-live support, including training support to end-users.

• Designing new Features and Assisting Database Administrator in Designing Structure of Application.

• End to end Implementation and Training of System Admin, Human Resource Management, Supply Chain, Production Life Cycle, Sales and Distribution, Asset Management, Budgeting, Coordination Management, Transport & Logistics, Machine Maintenance, Visitors & Administration Management, PLC (ERP Integration with PLC Machines) and Project Management ERP over wide range of industries.
• Contacts and works with Developers team to resolve software issues with delivered functionality.

• Designing Reports.
• Developing and Updating User Manual


Responsibilities As ERP Consultant in this project includes:



• Configuration of new Module.
• Maintenance, Support, Customer Training and Testing of ERP module.
• Performs other related duties as assigned or requested.
• Resolve ERP portals Query by Admin Portal or coordinate with Developers team.

Technical Competence:

• ERP Implementation
• Functional Testing
• Post Implementation Support
• System Analysis
• Client Requirement Analysis

Achievements:

Major Project:
• ERP Implementation in wide range of industries in Pakistan Ordnance Factories (POF) including Defence Sector of Pakistan.

Skills & Certificates
• Microsoft Office, One Note, Microsoft Visio, Adobe Photoshop, Smart ERP
• Excellent interpersonal, Report writing, Negotiation, and Communication Skills


Oct 2017 – April 2018 Generix Solution
Trainee ERP Support

Key responsibilities
• Provided instructional guidance and on-site training applicable to user module for ERP application.
• Collaborated with development teams and monitored performance.
Prepared issue and resolution logs and customer query data

SKILLS