Authored diverse user documentation such as User, Installation, Operational, Communications Protocol, Hardware, Device, Implementation, Getting Started, Quick Reference Guide, Product Information, Java API/SDK Guide, Release Notes, and Web/HTML Help.
Well-versed in technical writing tools like FrameMaker 7.2, XMetal 5.x, COSIMA 4.x, Vasont 12.3, ArborText 5.3, Documentum 5.3, RoboHelp X5, and Webworks ePublisher Pro 9.2.
Exposed to software domains such as Protection, Sub Station, Power Systems Enterprise Security, Networking, Telecom, Process Automation, ERP, CRM, and Banking.
Acquainted with MSTP, audience analysis, DITA, usability testing, single sourcing, Localization, and information mapping principles.
Interacted with all levels of Product Management, Development, Engineering, QA, and Configuration Management team for drafting and reviewing end-user documentation.
Worked as a part of the technical publications team and managed a team of writers.
Involved in Major, Minor, Service packs, Roll ups product documentation releases.
Good experience in Documentation Project Management, Mentoring, XML publishing training, Recruitment, and Project coordination in different geographies