Cheryl S. -Reports Analyst | Hire Freelancer from Philippines

ABOUT ME

I have worked in a BPO company for 5 straight years.
I have 2 years work experienced in Data Entry, Market Research and Data Mining.
I have 1 year experience as a Reporting Analyst
• Monitor performance of all relevant product lines, identify trends, provide input and analysis on design and reports, and ensure line management is informed of findings
• Consistently manage data and identify better ways to report and maintain data.
• Provide analysis on workforce and reporting trends
• Create new reports for business units on-demand to assist in Portfolio Analysis, Regulatory Reporting, Business Planning etc.
• Assist in developing new and ad-hoc reports
• Generate monthly, quarterly and annual performance reports for different Business units

I have 1 year experience as Virtual Assistant;
• Sent Weekly Reports to the Managing Partner
• Handle client delivery
• Manage client’s email
• Enter billing in QuickBooks
• Onboard New Managing Partners
I have 2 years experience as Senior Team Lead and Reports Analyst;
• Handling the Quality Team Lead and Quality Control Assurance Team
• Daily Monitoring of Productivity and Quality Score
• Admin Task (Served NTE and NCA, Feedback, Coaching, Quarterly Performance Review).
• Create and Update Scorecard for the Quality Team Lead and Quality Control Assurance Team.
• Photoshop Edit (Real State Photos (Exterior, Interior, Aerial, Virtual Staging, twilight)
• Create Root Cause Analysis on the Escalated Jobs from the client.
• Manage Adhoc-projects (Data Entry, Market Research)
• Manage Work Force task when needed
• Month End Reports

I am confident in my skills and abilities. Also, I am extremely motivated to constantly develop my skills and grow professionally.