Chev G.

ABOUT ME

Expert in Lead Generation and Consulting for Client who are looking to grow their Business and Maximize on revenue and Stability of Business and Customer Transaction through our company CC Global Solutions where we provide Lead Generation Appointment Settings Consulting , Inbound and Outbound Outsourcing for different services based on client request with our sleek developed virtual based CRM Bitrix24 which controls Communication Tasks AND Projects CRM Contact Center Website Lead Generation Sales Script We also do recruitment for skilled and qualified candidate based on client request . An Entrepreneur who has been working in the BPO sector for over 7+ years with a Associate Degree and A+ Certification in Computer Engineering ,Level 3 Certification in Customer Service and also International Certification in Leadership Academy which gears to develop and coach agent with different coaching tactics to boost agent performance also providing different time interval of small huddle to do real time campaign performance and create a goal setting to improve performance.Am knowledgeable of the different telemarketing option of Inbound and Outbound Sale,Customer service,Technical Support I have explore quite a few position in the BPO sector ranges from Agent-Managerial level on Tiers where i perform duties to handle Inbound and Outbound calls for leading company in the United State Of America and Canada (AT&T,Frontier,Century-link Spectrum Cox,Especially Yours Paula Young,ADT HSA,Vivint HSA,East link etc,Human,FedEx,Microsoft etc...) for customer who has issue or business interest to purchase or sign up for different services that are available I also troubleshoot technical related issue for electronics company (AT&T East-link ASUS Support ,Panasonic,Apple etc..) by resolving hardware and software issue and to provide customer with a resolution by providing option based on customer query whether it is billing issue payment issue or over charge issue on a moderate or escalated level as a agent. I have also done Managerial duties(Real Time Analysis,Supervisor,Team Manager,Recruitment etc) at place of employment(IBEX Global,VXI Limited,Xerox,Advantage Communication,Sutherland) My philosophy is to "Work with a Einstein IQ mental space not a Voluntary mental space with no value just service and to create room for seem line innovation to be successful"

SKILLS