Mei Ling C. -Admin Assistant | Fraud, Collection Analyst | Quality Assurance

ABOUT ME

Team Leader at Shangri-La | Senior Executive, Quality Assurance at Grab | Fraud Prevention Executive, Fraud Operation Appeals Specialist (Global) at PayPal | Credit Risk Analyst (ANZ) at PPG Industrial Coating | Collection Senior Regional Analyst (JAPA & EMEA) at American Express | Telesales Outbound Executive at Packet One Network (P1)

I started my MNC career in 2011 with American Express as a Collection Analyst to Collection Senior Regional Analyst. I had lead and supported more than 5 processes such as “Inventory Reconciliation, Insolvency & Bankruptcy and Settlement” in the JAPA & EMEA market. In my years of services, I had executed ad-hoc projects like “Payment Charge-Back” and “Internal Audit for Reconciliation Process”. Besides that, I had also involved in providing training to new hires and internal regional hubs. From here I had built passion towards data analysis, generation of reports and process improvement.

After I left AMEX, I joined PPG Industrial Coating as a Credit Risk Analyst in charge of the ANZ market. Not long after in 2016, I decided to take the opportunity to expose myself in fraud with PayPal Consumer Risk Services, started as Fraud Prevention Executive, then promoted to Fraud Operation Appeals Specialist which helps to further expand my expertise in problem solving and analytical skills and identifying fraud trends. From my role in PayPal, I had gained experience in customer focus and leadership skills.

My career had taken a change whereby I decided to move away from operations to join Grab’s “Driver’s Payment & Incentive Team” which my role as a Senior Executive, Quality Assurance focusing in supervising and providing checks on incentive scheme setup, incentive & referral payouts, revamping multiple process and create automation that aims to increase productivity, provide better decision making and reducing error rates.

Moving forward I have joined Shangri-La Hotels and Resorts as Operations Support Team Leader for career development. Although I joined them for a short period however I’ve learned plenty of valuable within the time.

For self-development and career progression, I hope my next role able to fully utilize on my skills and knowledge. Most importantly able for me to enhance in my skill set and grow together with the company.