Clyde Jaffari
Customer Support/Travel and Social Media Expert
Clyde Jaffari
  • Country: India | Asia/Kolkata

  • Availability: Full-time : 30+ hrs/week

  • Currency: USD

  • Hourly Rate: $7/hr

  • Member since: Aug 21, 2018

About Me

I am a certified Customer Care Support agent and have 5+ years in the same field. I also have 2+ years of experience in Marketing and promoting startup companies online. Sector Roles: Insurance, Banking,Telecommunication,Travel and Pet Products, Social media(Instagram,twitter and Facebook accounts etc...) JOB OBJECTIVE: I have a passion for customer service and I can create innovative solutions to keep customers committed to your brand and have them coming back for more.I help companies drive profits and improve their reputation through innovative customer service solutions, never saying no, and not closing an interaction until satisfaction is achieved. Achievements on Upwork :- 1)Top Rated Employee(Freelancer). 2)More than 1,152 hours Upwork hours Worked. 3)Client Satisfaction and Reviews. 4)100% Job Success. 5) Upwork Security Verification Completed. Skills :- • Exceptional ability to stay attentive when dealing with customers • Clear communication skills aimed at understanding customers’ needs and providing corresponding services • Proven ability to grasp product knowledge and relay product information in a concise but potent manner • Analytic thinking aimed at resolving customers’ issues in a proactive manner • Able to find conflict resolution without losing self composure • Detail-oriented and efficient in providing customer service in adverse situations • Assertive but polite when it comes to product or service endorsement • Capable of depersonalizing self with customers • Known for utilizing humor sense during stressful interactions with customers • Excellent body language targeted at providing customers with a positive image of the company • Well-versed in adapting different ways under pressure in order to meet deadlines • Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services • Profound understanding of customer psychology aimed at providing individualized customer services • Track record of using tact when handling irate customers • Self-presentation and positive attitude • Exceptional organizational skills and adaptability • Savvy with modern technologies • Flexibility to work in an ever-changing environment • Excellent follow-up and after-sales service skills Companies Worked with :- Wns Pvt Ltd (TUI THOMPSON Travel) United Kingdom Convergys Pvt Ltd (AT&T WIRELESS) Forth worth Texas United States IBM Daksh (Hewlett Packard After Sales) United States Altisource Pvt Ltd ( Insurance) Atlanta United States Cupinis Italia (Tour Company Sales & Marketing Mngr) Kansas City United States Travel with Terra( Travel Consultant) San Francisco United States CITRUS HOLIDAYS (Travel Consultant) United Kingdom Systems :- Google Spreadsheets Microsoft Excel Mailchimp Voyage Zendesk Travel Sector tools used:- Expedia.com travelbound.com oasisagent.com ezbookbyabc.com myappleonline.com vaxvacationaccess.com travefy.com disneytravelagents.com Thumbtack

My Services



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Resume

  • Working History

  • Travel Specialist

    Travel with Terra

    Jun, 2016 to Jun, 2017
    San fransico

  • Marketing and social media Manager

    Cupinis Italia

    Mar, 2016 to Mar, 2018
    Kansas City

  • Senior Customer Care Associate

    ALTISOURCE PVT LTD (US)

    Jan, 2018 to Jan, 2015
    Goa

  • Senior Customer Sales Officer

    WNS Private Limited

    Jun, 2008 to Nov, 2010
    Pune

  • Senior Customer Care Associate

    Convergys Pvt Ltd

    Aug, 2000 to Apr, 2003
    Pune

  • Education History

  • Delhi Board

    2004 - 2005

    CBSE High School, Business

Testimonials

Social Posts


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Social media is becoming an integral part of life online as social websites and applications proliferate. Most traditional online media include social components, such as comment fields for users. In business, social media is used to market products, promote brands, connect to current customers and foster new business. read more