Diosdado C. -IT Service Desk Analyst | Hire Freelancer from Philippines

ABOUT ME

I have a very diverse skill set, self-assest and self-managed with aptitude in providing support, troubleshooting and analysis. I am an experienced Sales/Technical support representative providing exceptional customer service through email and chat that shows and relays a genuine intention to help. I enjoy being a Tech/Customer support rep because I can always relate and that I always intend to keep "the product" on its full life cycle. I am able to look at issues from the customer’s perspective and empathize with their situation, that makes me an effective agent and advocate. It also gives me that room for growth and gets to know more about stuff. Curiosity and innovation are what drives me the most. Experienced Service Desk Analyst with a demonstrated history of working in the information technology and services industry. Skilled in ServiceNow, Customer Service, Technical Support, Change Requests, and ITIL Process. Strong information technology professional with a Bachelor's degree focused in Marketing/Marketing Management, General from Arellano University. My Home Computer Setup: -- Desktop -- AMD FX 6300 6 core processor -- 8GB RAM -- 256GB SSD + USB 3.0 external Drives with 320GB HDD backup -Wired Logitech mouse and Macro Keyboard. ** Converge with 97% reliability - Converge Fiber Optic @ +25MBPs - Logitech USB Headset -620 Watts Truerated PSU