Eleonor B. - Virtual Assistant

Eleonor B.

Virtual Assistant

Philippines | Asia/Manila (USD)

$6/hr
Full-time : 30+ hrs/week
0, Followers

ABOUT ME

 Recent work experience as a virtual assistant for a property management
company
 5 years of work experience as a quality analyst/coach
 10 years of total work experience in the BPO industry. Roles: Collections representative (Expert Global Solutions, Customer Lead Specialist (Westpac), Quality Analyst/Coach (EGS and American Express).  Self-motivated with a demonstrated ability to drive results under tight timelines while handling multiple tasks concurrently.  Demonstrates understanding of, and effectively cooperates with subordinates and senior-level management.  Self-starter with initiative, drive, and attention to detail  Ability to multi-task and prioritize under pressure of deadlines, while working independently  Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change  Analytical mindset and a passion for problem-solving  Proficiency in Excel, PowerPoint, and Word  Ability to provide effective feedback to all levels of management.  Ability to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closure

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Virtual Assistant

CrestCore - Mar, 2019 to present, Remote

Quality Analyst

American Express - Mar, 2017 to Oct, 2018, BGC, Taguig, Philippines

Customer Lead Specialist

Concentrix - Nov, 2016 to Nov, 2016, Quezon City

Quality Coach

Expert Global Solutions - Feb, 2008 to present, Quezon City, Philippines

EDUCATION HISTORY

Bachelor of Science in Nursing, Bachelor of Science in Nursing

(2006 - 2007) Holy Angel University