Recent work experience as a virtual assistant for a property management
company
5 years of work experience as a quality analyst/coach
10 years of total work experience in the BPO industry. Roles: Collections representative (Expert Global Solutions, Customer Lead Specialist (Westpac), Quality Analyst/Coach (EGS and American Express). Self-motivated with a demonstrated ability to drive results under tight timelines while handling multiple tasks concurrently. Demonstrates understanding of, and effectively cooperates with subordinates and senior-level management. Self-starter with initiative, drive, and attention to detail Ability to multi-task and prioritize under pressure of deadlines, while working independently Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change Analytical mindset and a passion for problem-solving Proficiency in Excel, PowerPoint, and Word Ability to provide effective feedback to all levels of management. Ability to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closure