Eman H. - Technical Support Engineer L2

Eman H.

Technical Support Engineer L2

India | Asia/Kolkata (INR)

$14/hr
Part-time:10-30 hrs/week
0, Followers

ABOUT ME

TechnicalsupportExecutive(L2)atSenrysaTechnologiesPvt.Ltd.February2016toPresent. Client:BandhanBankLtd. ProjectPartner:FISGlobalBusinessSolutions MonitorandmaintaintheApplicationlog,databaselog(Oracle)andservices. Resolutionoftheincidentsreportedbybranches&providedsolutionsforresolvingthesame. Rolloutandtestingofnew/updateApplicationsforPOSTerminalsinBLBPBandhanBankLtd. MonitorandMaintaintheExceptionsandCBSErrorcodeandEscalatetoLevel3supportteam Monitoringtheapplicationissues,Databaseerrors&generatereportsasperthe ClientRequirement&MonitoringBiometricbasewithdrawals. ResponsibleforInstallationapplications,Configuration&TroubleshootingforPOS Terminals.ManageGPRS,DHCP&StaticConnectivity&RemoteSupportviaTelnet&TeamViewer. ResponsibleforthesupportonBankingApplicationsi.e.CBSProfile(FiSGlobal

SKILLS

  • Technical Support
  • Desktop Support
  • sql
  • TeamViewer
  • IT Service Management
  • DHCP
  • Bank Reconciliation
  • Excel
  • Data Entry
  • Chat Support
  • Troubleshooting
  • Virtual Assistant

    • EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

    TECHNICAL SUPPORT EXECUTIVE L2

    SENRYSA TECHNOLOGIES PVT LTD - Feb, 2016 to present, Kolkata

    Technical support Executive

    WE Services - Jun, 2014 to Feb, 2016, Tamluk

    Desktop Support Technician (Freelance )

    Freelance - Jan, 1970 to May, 2014, Freelance

    IT Desktop Field Support

    Freelance - Jan, 1970 to Apr, 2012, Freelance

    EDUCATION HISTORY

    BCA, Computer Application

    (2007 - 2010) WBUT

    12th, SCIENCE

    (2005 - 2007) WBCHSE

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