Farhana S. -Customer Support Agent | Hire Freelancer from Bangladesh

ABOUT ME

Do you need an EXPERT CUSTOMER SERVICE REPRESENTATIVE for your business?

Regardless of the industry, your business belongs to, there's no denying that customers are and will always be your company's lifeline. Thus, providing SUPERB CUSTOMER SERVICE should be on top of your priorities.

If that's you maybe I can help. I'm Farhana Sarmin, EXPERT CUSTOMER SERVICE REPRESENTATIVE providing PHONE, EMAIL & LIVE CHAT SUPPORT for the international business of all sizes. I am very experienced with Sirportly, tawk.to & familiar with Zendesk. I am eager to learn to use any new tools that would get the job done well for you and your team.

How I work:

- Research complicated cases without prompting to provide more comprehensive to customer.
- Remained courteous and calm at all times, even during moments of intense customer displeasure
- Have a clear idea about company product & services, including prices and special discounts
- Keep up – to – date with company social media post and blog
- Handle 50+ customer interaction per day, giving detailed, personalized, friendly & polite service to ensure customer retention

If you’re looking for an EXPERT CUSTOMER SERVICE REPRESENTATIVE without wasting your time and money, message me.

Best Regards,
Farhana Sarmin

P.S. You may find someone with lower rates, but do you really think that quality compares?

THIS IS FOR YOU IF:

- You want to treat your customer well, answering the question & exceeding their expectation.
- You want to retain Customer
- You want to prevent business failure because of poor Customer Service
- You are someone who values freedom
- You want more loyal customers
- You want better conversation rate

FAQ:
Q: What else skills do you have?
A: Photoshop and Illustrator intermediate level, MS office, Vlookup, formulas, Pivot table, etc.