Flordeliza U. - Virtual Analyst/Email Handling/Customer Service/Assistant Bookkeeper

Flordeliza U.

Virtual Analyst/Email Handling/Customer Service/Assistant Bookkeeper

Philippines | Asia/Manila (USD)

$8/hr
Full-time : 30+ hrs/week
0, Followers

ABOUT ME


My 5 years experience in BPO industry had given me strong foundation to be prepared in the highly competitive industries today. I have Admin Experience, in which I handle emails and The previous work experiences mold me into the attitude of being professional and developed my skills to be able to do things towards achieving a desirable end.

I am a highly results-oriented individual. I thrive in team settings and work efficiently to solve customer problems while remaining calm under pressure. I have also learned that I am highly comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through with my performance each day and with the quality of work I provide.

• Professional Attitude: As my references will attest, I have a knack for staying upbeat, regardless of the situation, and do my best to create an environment that is non-judgmental and open.
• Passion and Motivation: I have a true passion for customer service and pride in making customers happy. Building relationships and making personal impacts are essential to me.


I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold.

✔HARD SKILLS

⭐📊BPO
➡ Technical skills.
➡ Technician Support
➡ Billing Expert
➡ Global Quality Analyst
➡ Internal Quality Analyst

⭐📊Data Entry/Transcribing
➡ Email our client
➡ Proficient typing and transcription.
➡ Computer and technical skills (including software knowledge)
➡ Organizational and time management abilities.
➡ Administrative skills.
➡ Communication (written and verbal)
➡ Customer service skills.
➡ Accuracy and attention to detail.
➡ Multi-tasking.

⭐💻E-mailing
➡ I don't overcommunicate by email.
➡ I make good use of subject lines.
➡ I Keep messages clear and brief.
➡ I am polite.
➡ I always check the tone.

⭐🌐Online Research
➡ I use the web browser appropriately
➡ I organize your bookmarks
➡ I use advanced search techniques
➡ I follow the web

Applications and Tools, Websites I used:
✅Google sheets
✅Google Docs
✅Microsoft Excel
✅Microsoft Word
✅PowerPoint
✅Mixmax
✅Xero
✅Canopy
✅Taxdome
✅Practice Ignition
✅Calendly

SKILLS