Jessica S.
Customer and Technical Service Representative
Philippines | Asia/Manila (USD)
Part-time:10-30 hrs/week
ABOUT ME
Consulted with customers to provide valuable customer service and achieved a high sales percentage as a result. Answered countless inbound calls daily and efficiently directed callers to correct individual or department. Efficiently resolved issues of customer phone calls received daily. Provided assistance to customers in order to complete sales transactions accurately and efficiently. Enhanced service delivery by recommending changes to procedures and products in response to customer feedback. Managed daily customer service tasks, such as processing and issuing money orders, processing returns and exchanges and recording daily shipments. Provided customers with information about potential service upgrades, account changes, and new services available. Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction.