A ServiceNow and a certified Salesforce professional Certified in Admin, App Builder and Platform Developer 1 with experience in creating lightning components, triggers and apex classes along with automating complex business processes using declarative features such as workflows, approval process, sharing rules and validation rules in Salesforce. In ServiceNow, I have worked extensively on the CSM Platform, ITSM, agent workspace and a completely customized Service Portal using business rules, assignment rules, inbound flows, inbound actions, widgets, ACL, scripting and field level encryption.