Haidee V.

ABOUT ME

I am a certified Customer Support in a Call Center Company (Humana Insurance) from November 2014-September 2017. During my stay, I was awarded to be the Site's Top 1 Agent in the Account (2015) and the Top 2 Nationwide (2015). This made me step up in my career and became a Floor Support, who helps the newly trained individuals in assisting the Medical Providers with their inquiries.

I began my career as a Virtual Assistant in June 2018 with Apnix Sleep Diagnostics. I am part of the Verification of Benefits and was later trained to process authorization. I am fully equipped in using Navinet, Insurance Portals and Brightree.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Customer Service / Floor Support

Conduent (Humana Insurance Account) - Oct, 2014 to Aug, 2017, Philippines

Virtual Assistant for Verification of Benefits and Authorization Processing

Apnix Sleep Diagnostics - Jan, 1970 to present, HOUSTON, Texas

EDUCATION HISTORY

A.B., Economics

(2006 - 2011) University of San Carlos