Harmeet Singh

ABOUT ME

Hi,
I am an Experienced tech support Representative with a demonstrated history of working in the information technology and services industry. Skilled in Technical Support, Customer Support, Systems Management, Service delivery, IGP, and Sales.

My Experience -

3 Years I worked with Quatrro as a Tech Support Representative
3 Years I worked with Tech Live Connect as a Team Leader
Currently, I'm working as an Assistant Manager(Freelance) with Technosys, which is based in California.

My Skills -

-Operating System issues like no boot, repair, and reinstallation.
-Recovering administrator passwords and managing local user accounts like creating, removing.
-Deal with issues related to wired and wireless internet connections and setting up a wired and wireless printer.
-Working Experience on Active Directory.
-Creating, modifying and deleting Active Directory users.
-Granting access to users and resetting passwords.
-Adding and removing user accounts from security groups.
-Updating user account information and creating home drives.
-Unlocking user accounts.
-Software and Networking support to home users for their Desktops, Laptops, Printers, and Scanners.
-Virus infections, recovering administrator passwords. managing local user accounts like creating, removing.
-Redirect problems to correct resource
-Identify and escalate situations requiring urgent attention
-Track and route problems and requests and document resolutions
-Prepare activity reports
-Inform management of recurring problems
-Stay current with system information, changes, and updates

SKILLS