As an experienced employee from a BPO company, overseeing all administrative functions in my campaign is my training ground. A major part involves leading and directing employees or agents. I delegate administrative tasks, such as daily reports, coaching, monitoring and leading agents in the lens of equality and just treatment. In doing so, I always make sure that administrative efficiency, proper procedure, implementation of policies and employee morale are followed.
Decision-making has always been my priority even if I'm under a whirlwind situation, because I need and a must to analyze situations and determine the best course of action.