• 14 years of total experience in e-Commerce, Internet, Services & Recruitment industry
• 3 years experience in e-commerce Business Process & Automation, 4 years experience in e-commerce Website Operations, 7+ years experience in Executive Search Business, 3 years experience in customer service.
• Strong People Management experience with capacity of managing a KPO of 100+ manpower
• Industry knowledge of Internet, Retail, e-Commerce with exposure to B2C, B2B markets & Startups
• Experience in Business Process Design & Implementation, Automation
• Hands on knowledge of setting up systems like Podio, Globiflow, Hubspot, Basecamp