Jesseca F.

ABOUT ME

Let us make your business more successful by adding me on your team. Hi. I am Jesseca A. Francisco, at your service. "I love her. She is the only one in your department who resolve my dispute on a very professional manner. Not giving me false hope but reassuring me that it is going to be a win-win situation between me and the company. She has very good customer service. Even I sounded really angry when she received my call, I have all the right to be angry because I was being cold transferred from one agent to another, Jesseca stood up and resolved the matter for me. She used all your tools because she keeps on updating me what she is doing. She conducted her own investigation and make use of the tools available on your end which the previous three agents failed to do." "Jesseca was able to track down my order and she even reached out to the courier to follow up. I thank her for thinking outside the box." "Jesseca has helped me regarding my dispute of the black listing. She has conducted her own research even getting the very little information such as the phone number of the person who originally signed up for the account which was not done by the several agents I talk with. She did not even suggested to transfer me over to another department,which was the normal response I get back then. She took ownership of the dispute." These are sample commendations I received in my previous company. It shows my dedication, commitment and hardwork in putting my client's satisfaction on top. Related work experiences: 1. Customer Service Representative in a BPO Company, Teletech. I worked as one of the front office team for three months catering simple payment transactions. I was then promoted to cater complicated accounts that mainly deals with disputes of ownership, bills and blacklisting and we are called the inside "FBI". We are require to investigate and resolve the matter as soon as possible. I love dealing with irate customers because I know how to make it go the other way around after the calls. 2. Customer Service Representative in an online shop. Our normal clients were the once who processed order online or those who would like to shop online. Disputes are not the same volume with the first company. We promote products, we sell them and made sure it's delivered on time. Inevitable cases of disputes of orders not received or promotions not applied were taken seriously and professionally. 3. English teacher in a private company. Teachers are multitaskers, we perform multiple tasks at the same time. We read the students' essays, proofread it, research about best possible strategies for every lesson, check the accuracy of students information and many more. Choose to work with me and you will surely have no regrets. I give my 101% percent in everything that I do. I am open for new things to learn and I am a fast learner. I am committed. I have professional ethics and I am sure that you and me will meet half way to achieve the desire of your company or your desire.

SKILLS