• 10+ years of experience in customer service management field
• Managed 15+ Customer Service Representatives and 1 Assistant Team Lead as Operations Supervisor for Teletech Customer Care Management
• 4+ years in payroll services for Wells Fargo EGS
• Part of the Process Documentation, Risk Mitigation, and Robotic Process Automation team for Wells Fargo, Business Payroll Services
• Proactive problem-solver who uses technical skills in Microsoft Excel, Marco and Visual Basic coding to improve process efficiency